FAQ — Read Before You Panic
📦 ORDERS & TRACKING
Where's my tracking number?
It's in your email — sent automatically the moment your order ships. Can't find it? Check Spam or Promotions. Search "VOIDWEAR" or "your order has shipped."
→ Still nothing? Email support@voidweartm.com with your order number.
How do I track my order?
Take your tracking number and plug it into our tracker — it handles all carriers and shows you real-time location.
→ Track Your Order
When will my order ship?
Processing takes 3–5 business days. Many pieces are made-to-order — that's the quality trade-off, and it's worth it. Once shipped, tracking lands in your inbox immediately. Ordered Monday? Expect it to ship by Friday.
→ No update after 5 business days? Contact us.
My order says "Delivered" but I don't have it.
Carriers sometimes scan packages as delivered before the final drop. Check your door, mailbox, building reception, and neighbors. Wait 24 hours — it usually shows up.
→ Still missing? Email support@voidweartm.com — we'll investigate.
My order is taking way too long.
60 days is our hard limit. After that, we make it right — resend or full refund, your call. Delays happen (customs, carrier backlogs) but we don't leave you hanging indefinitely.
→ Past 60 days? Email support@voidweartm.com with your order number.
Something's wrong with my order.
Email is the move — our support team is on it. Instagram and Facebook DMs aren't monitored for support; messages there get lost. Wrong size, wrong item, missing piece — all resolved via email.
→ support@voidweartm.com — order number + issue description.
My order arrived but items are missing.
Two things to check first: (1) Was your order split into multiple shipments? Look for more than one tracking number in your email. (2) Was an item temporarily out of stock and held back? If neither applies, we'll fix it.
→ Email support@voidweartm.com and we'll resolve it.
My order arrived damaged.
We'll sort it. Take clear photos of the item and the packaging — that's all we need to get a replacement or refund moving fast.
→ Send photos to support@voidweartm.com within 7 days of delivery.
🌍 INTERNATIONAL ORDERS
Do you ship worldwide?
Yes — 80+ countries. VOIDWEAR is global. If your country doesn't appear at checkout, email us and we'll check options.
→ Confirm availability by selecting your country at checkout.
How long does international shipping take?
It depends on your destination, local customs, and carrier routing. Estimated windows are shown at checkout.
→ Full delivery estimates on our Shipping Information page.
Will I have to pay duties or taxes?
Possibly. Import duties and VAT are set by your government — not us — and collected by your local customs authority. EU orders over €150 and UK orders over £135 are typically subject to import fees. These are the buyer's responsibility.
→ Check your country's customs threshold before ordering.
🔄 RETURNS & EXCHANGES
How do I return or exchange an item?
Use our Return/Exchange Portal within 30 days of delivery. Items must be unworn, unwashed, and in original packaging. Shoes must be unused and in their original box. Include a note with your order number, contact info, item(s), and reason — it speeds things up. Exchanging a size? Note it clearly so we can process it directly.
→ Return shipping is the customer's responsibility. Do not send items to the manufacturer.
What's your return policy?
30 days from delivery. Here's what that means in practice:
- Damaged, defective, or incorrect items — report within 7 days.
- Approved returns are refunded as VOIDWEAR store credit (E-Gift Card).
- Lost or stolen return packages are not our responsibility — keep your receipt and tracking proof.
- Processing time: 5–7 business days after your return arrives.
→ Start your return via the Return/Exchange Portal within 30 days.
How long does a refund take?
Store credit is issued instantly after approval. Refunds to your original payment method — only in cases like failed or never-shipped orders — take 3–5 business days. Order never fulfilled? Your refund goes back to your card within 3–5 business days of approval.
→ Watch for a confirmation email once your return is processed.
FINAL WORD
We're here to keep you laced in VOIDWEAR — not stressed out. If something goes sideways, email support@voidweartm.com with your order number and a clear description. We'll handle it.